My current dealing with support. Needed something, so take a selfie with written note etc. in HD quality. Okay. Given nature of light in EU (no sun in place where I live) it was a bit difficult, but did one decent. That was one issue, which was solved to my “happiness” (as much happy as I can be after having 6k EUR stolen, rite..).

I had two original requests, when I pointed out I needed one more thing, guess what.. make another selfie. Like, guys.. you got one 6 days ago, its part of same conversation. Who do you think I am, 15 yr old?

Wish you needed selfie for withdrawals over 1k EUR. 😀 That could have save me. /jk

1 Comment

  1. Bitstamp-Lucas on 18. May 2023 at 13:12

    Hi Frosty,

    I understand where you’re coming from, however, these are the necessary steps we take as precaution in such instances. I am very sorry to hear about your situation, if there’s anything you need in terms of faster support or resolution, you can always reach out to me.

    Stay safe out there and thank you for your continuous support, even in cases like this one.
    It does not go unnoticed 🙂