Bitstamp Account Has Been Frozen For Three Months No Help Or Resolution

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My bitstamp account has been frozen for about three months now. I have called support and sent service tickets but they have only told me that another department is handling and they are working on it. This has been a terrible experience. If the exchange can arbitrarily lock an account like this I would not recommend using it

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Posted in Bitstamp Reddit

4 Comments

  1. zorro7392 on 30. May 2023 at 13:34

    I use it almost 9 years without problems. I think you are lucky one to get your account frozen.

     


  2. Bitstamp-Domen on 30. May 2023 at 13:34

    Contact me via chat or send a PM with more info and I’ll look into it.

     


  3. regulo550 on 30. May 2023 at 13:34

    Update- unfortunately they are still “working on it” no resolution thus far

     


  4. regulo550 on 30. May 2023 at 13:34

    Please don’t use Bitstamp they simply terminated my account after five months of having it frozen now.