I made my first deposit on 1 September and had a follow up videocall and sent them all the documentation they require by the the 7th of September. It is now day 41 since I have had access to my funds!!! Is this normal? I have used Kraken and 2 other exchanges before and have never had an issue like this before. Can an exchange just hold on to my funds like that, disabling my withdrawal or trading function. (I can’t even cancel my account?!?!) I can do nothing with my funds? It is held captive in Bitstamp? I have opened tickets and have called them, but the support personal cannot help. they keep saying, they will update as soon as possible….But really!!! 41 days today without my funds??? How can this be possible from a so-called “trusted” exchange. If anyone can please assist me with some advise I will greatly appreciate. As I cannot get to someone higher up than the support?