I have been with Bitstamp for more than 7 years. Yet Bitstamp blocked me from trading and withdrawing since last year. Refuse to verify my account for months regardless of the evidences I provided. Bitstamp’s support didn’t read my messages properly and keep asking the same questions over and over again. And it would take days for them to reply. Yesterday they terminated my account. I can’t log in. I don’t know whats gonna happen to my fund and crypto. They didn’t give details on how much it would cost to transfer the money back to me and how would they handle my crypto. I can’t trust them to return my money and crypto in a proper and timely manner. I really don’t know what to do. I have emailed them multiple times, still no responses.


  1. el_reza on 13. March 2024 at 23:48

    Bitstamp is trash. You can use it for years and get terminated without an explanation


  2. Knowledge_Seeker2023 on 13. March 2024 at 23:48

    I had the exact same thing & was also a long-term client. Not sure where you live but check and see what type of regulations apply to you. I had to obtain the official complaint form with an org like the SEC except it was at the state level. I also messaged everyone I could find connected to Bitstamp on LinkedIn and complained to them. I did finally get my funds back but it took a lot of effort! I wish you well.


  3. Bitstamp-Domen on 13. March 2024 at 23:48

    Hi there, sorry to hear that. We conduct all account terminations in accordance with our Terms of Use. I suggest you reply to the email you’ve received from our end regarding your termination and my colleagues will provide you with all the info you need regarding your remaining balance.


  4. Similar_Agency_346 on 13. March 2024 at 23:48

    Be careful with Crypto Recovery all of them are just wasting your time, the only recovery company that can help you is _GEM4UTECH_ company team own 9k+ on instagram the company team are working hard and together with ACH/AML and also the local authorities to make sure they put an end to any fake investment platforms…


  5. TheorishSingularity on 13. March 2024 at 23:48

    It took a while but Bitstamp has returned my money to me. Thank you for your support guys!