Blocked account Bitstamp

**All they say is we will look into it. 2 weeks now**

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**Terrible exchange**

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**Below are their promises that means nothing.**

## Bank Deposits – Missing Bank Deposit

## TICKET #BIT-1752595

Oct. 19, 2023, 10:52 AMHi My deposit of 8746.37USD was made and is not showing in my account. Please see attached the proof of payment. Regards \_payment\_confirmation.pdfReply to

## Bank Deposits – Missing Bank Deposit

Andreja K.Oct. 20, 2023, 12:44 PMHello , thank you for reaching out. Please accept this message as a confirmation that your inquiry has been received. We will look into it and get back to you in the shortest time possible. If there is anything else I can help you with, please let me know.Reply to

## Bank Deposits – Missing Bank Deposit

Oct. 23, 2023, 11:52 AMHi Any news on my deposit. It has been quiet a number of days now.Reply to

## Bank Deposits – Missing Bank Deposit

Andreja K.Oct. 24, 2023, 10:48 AMHello, thank you for reaching out. We understand your concerns and are committed to addressing them promptly. Upon reviewing your account, it appears that our security protocols were automatically triggered. Our dedicated team is currently working to resolve this matter and ensure the security of your funds and personal information. We apologize for any inconvenience caused and appreciate your patience during this process. We assure you that our users’ experience is at the core of our values, and we are committed to resolving this issue as quickly as possible. We will get back to you in case any actions are required from your end and as soon as we can provide you with an update. Thank you for your understanding and cooperation. We value your trust in our platform and are committed to resolving this matter to your satisfaction. Should you have any additional questions in the meantime, please do not hesitate to ask.Reply to

## Bank Deposits – Missing Bank Deposit

Oct. 24, 2023, 10:52 AMHi Ok but were are my funds, is it in your account? This feels wrong that you just keep my funds from me as I am a verified user. Please sort this out asap.Reply to

## Bank Deposits – Missing Bank Deposit

Zane CronjeOct. 24, 2023, 04:33 PMHi I just called your support line and I was informed that the funds are blocked by the bank for security checks, please get the bank to send the money back to my bank account. I do not wish to transact on your exchange anymore and i will close my account when I receive my money back. Thank you Zane CronjeReply to

## Bank Deposits – Missing Bank Deposit

Andreja K.Oct. 25, 2023, 10:00 AMHello , thank you for your reply. The funds should be credited shortly. If there is anything else I can help you with, please let me know. Best regards, Andreja K. You may also reach us on any of the following phone numbers: (+44) 20 3868 9628 (UK) | (+1) 800 712 5702 (US) | (+352) 20 88 10 96 (other countries) Or write to us on our social media channels: Twitter: https://twitter.com/BitstampSupport | FB: https://www.facebook.com/Bitstamp/ | Reddit: https://www.reddit.com/r/BitstampOfficial/ Also, we would appreciate if you could rate your experience with us here: https://surveys.bitstamp.net/s3/support-feedback Reply to

## Bank Deposits – Missing Bank Deposit

ZNov. 3, 2023, 11:11 AMHello on 25 October you said my funds will be credited shortly. It has been more than a week since then. Please sort this out asap or refund my funds to my bank account. Regards Zane CronjeReply to

## Bank Deposits – Missing Bank Deposit

Andreja K.Nov. 3, 2023, 11:48 AMHello, thank you for your message. Our team is putting every effort into resolving your case as quickly as possible. Rest assured we’ll get back to you with an update as soon as we learn more. We highly appreciate your patience regarding this matter. Should you need anything else in the meantime, please don’t hesitate to contact me back. Best regards, Andreja K. You may also reach us on any of the following phone numbers: (+44) 20 3868 9628 (UK) | (+1) 800 712 5702 (US) | (+352) 20 88 10 96 (other countries) Or write to us on our social media channels: Twitter: https://twitter.com/BitstampSupport | FB: https://www.facebook.com/Bitstamp/ | Reddit: https://www.reddit.com/r/BitstampOfficial/ Also, we would appreciate if you could rate your experience with us here: https://surveys.bitstamp.net/s3/support-feedback