Can we still trust Bitstamp ?
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I have been a Bitstamp customer since 2017 and have not had any issues so far. Last year, I recommended Bitstamp to a friend and neighbor so he could receive his released BTC and BCH from MtGox. His coins from MtGox were deposited into his Bitstamp account two weeks ago. When he tried to withdraw the coins, he discovered that withdrawals were blocked. Bitstamp support requested additional verification documents and a video call from my friend. The documents were accepted, and the video call took place. However, the account is still blocked, and withdrawals are not possible. When asked about the reasons for the blockage, Bitstamp does not provide an explanation but keeps saying that the case is under review and that he should be patient.
In the last few days, I have researched here on Reddit and found numerous similar cases where customers cannot withdraw their funds, and Bitstamp gives no explanation. What is going on with Bitstamp?
Two days ago, I withdrew all my coins from Bitstamp because I no longer have any trust in the platform. I wanted to recommend Bitstamp to other friends, but I can no longer do so in good conscience.
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Hi there, is there any way for your friend to contact us so we can see what’s going on and help out? 🙂
That sounds familiar. I’m a long term bitstamp customer too and i also recently got some repayment from Mt. Gox. And just within a few days after that, i suddenly got another KYC procedure that asked me for documents i can not provide (transactions from over >10 years ago).
I got very nervous and immediately withdrew my crypto to my offline wallet – which went through. But the KYC procedure is pending for weeks not and nothing happens. Not sure what wil happen to my account but at least i got my coins out.
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