Dear Bitstamp,

People are frustrated and waiting since 1-2 Years, when do you support the BSC ? We are all waiting to get back our funds (Me since 11.2021)

I wrote to your Team more than 40-50 Times to get copy paste answers and this week:

***This Tuesday*** “Our technical department have done their best to recover your funds. However, we are unable to do so, as we do not support the Binance Smart Chain (BSC).

I kindly invite you to read our Terms of Use, Transaction Recovery section. You may find it here: [](”

***last answer today*** We have put your case on the recovery list in case something changes in the future, and in case we are able to return the funds. We are still currently unable to recover transactions made via the BSC network.

when is the FUTURE **?** ***2036?***



  1. han5da on 16. August 2023 at 16:15

    The same thing happened to me! The result of your new Fee-policy is: that if I don’t pay 10€ per month for ZERO support and progress in my case, you will keep my ETH and someday when your support can recover my eth, it’s yours! That’s no kind of support, no customer-centric business, and I think this can’t be fully legal! If you contact bitgo( your wallet provider) – they are able to hand over the private key, and in my understanding the fund can be recovered via metamask or other bep20 compatible wallets! After the recovery they only have to create a new private key… there was no help so far and I Bitstamp becomes a No-option-to-choose for exchange! I am in contact with laywers, if there is a progress, I will let you know!


  2. Bitstamp-Domen on 16. August 2023 at 16:15

    Hey, sorry to hear about your situation. We don’t have any news if/when we’ll support transfers sent via BSC network. However, we’ll let everyone know as soon as we have more info.