Dear Team,

For our corporate account, we made a transfer on October 16th and still not credited on our account.

Our case has been escalated yesterday to the Complaint Team and we need to know when we will get a clear and transparent answer. It has been more than a week that we are chasing for updates.

Thanks for your help.



  1. Bonnie5449 on 15. February 2023 at 22:28

    Has this been resolved? Two weeks is a very long time.


  2. Bitstamp-Domen on 15. February 2023 at 22:28

    Hi, I’ve been informed by our complaints department that they’ve already gotten in contact with you.


  3. hocuscapocus on 15. February 2023 at 22:28

    Wait another 4-6 weeks… and maybe even then you won’t see your money