Does anyone in Bitstamp have missing Bitcoin crypto deposits because I sent 0.03 BTC to my Bitstamp BTC receiving address that I have used since 2017 however, deposits not credited to my account balance?

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This is not to talk bad about Bitstamp. I’ve been a member since 2017.

On August 17, 2022, Bitstamp told me to use a different receiving address (they call it a BTC v1 addresses for your BTC deposits to Bitstamp) and mentioned that it may take significantly longer to credit as opposed to generating a new BTC addresses.

However, on August 21, 2022, I made BTC deposits in the amount of 0.015 BTC and another 0.015 BTC to my Bitstamp receiving address and have valid transaction hashes to prove deposits were confirmed by blockchain network.

I contacted support TICKET #BIT-1880949 but it’s been over a month and said (“Rest assured that we are doing our best to help all our Users. However, in case of an incorrectly deposited cryptocurrency, the recovery procedure needs special attention and takes time as it involves several stages.”)

The reason why we have Blockchain network is to verify proof of work or confirmation that bitcoin transactions were made.

The price of bitcoin is going down and time is of the essence for me to sell not to wait for something that I have deposited a long time ago.

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2 Comments

  1. Bitstamp-Domen on 21. June 2024 at 8:28

    Hi there, I am very sorry to hear about the unfortunate situation. However, as explained in the mentioned ticket, recovery procedure may take some time. I assure you, my colleagues will inform you as soon as there are any updates.

     


  2. domen305 on 21. June 2024 at 8:28

    How can i open a post on this reddit page? i just cannot open any post.