Hello bitstamp and i hope I find solutions here as for already one week and a half I havent been able to withdrawal crypto from my account!
I have been speaking with the support hwo has been very unprofesional and very slow due to the fact that is bringing me same answer on the calls that i make and emails that i receive!

I have been completing my verification and also provided extra verification through a zoom phone call that was recorded by an agent more than 10 days ago!

I try to contact them everyday and the answer is the same telling that we need to wait!

Why we need to wait so long for this as it should be a normal procedure to transfer the cryptos that you buy into your cold wallets!
Its very frustrating to be waiting for such a long time just due to burocracy of this exchange!
please help me out as i cant be anymore patient and it’s not reasonable to do this things!


3 Comments

  1. Bitstamp-Domen on 11. April 2022 at 12:10

    Hey, mind sending me PM or pinging me over chat and providing me your ticket number so I can look into this?

     


  2. Positive-Potential76 on 11. April 2022 at 12:10

    ‪I’ve been waiting for 2 hours while my ETH withdrawal is still in process and not even started! Your CS Anna confirmed she didn’t get any reply from your technical team after emailing them. She told me to wait like her and do nothing. I can’t imagine it’s Bitstamp’s service! ‬

     


  3. Positive-Potential76 on 11. April 2022 at 12:10

    ‪I’ve been waiting for 13.5 hours while my ETH withdrawal is still in process and not even started! Your CS Anna confirmed she didn’t get any reply from your technical team after emailing them. She told me to wait like her and do nothing. I can’t imagine it’s Bitstamp’s service!‬