For about 3 months I am waiting for help with my wrong performed transaction. I have transferred my ETH from Binance to bitstamp via BEP20 instead of ERC… I got several time the answer that someone is working on the problem that I get my ETH back but the answer is more or less always the same: no new info, and it is complicated
So my question: are you serious that your support is working for this for so long? Other exchanges are dealing with this task within days! So what is precisely the problem?