KYC Pending

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Hello all,
you are really really slow on KYC check ups. I see there is a lot of people facing this issue. And in your mails you have info that there should be response in 72 h to customers.
Imagine if we all worked like that where companies get back to customer 1 month later after they send their data for check up. It doesn’t work.

Can someone check what is going on with tickets BIT-1861982 [Verification – Problem Submitting] and BIT-1856777 [Account Updates – Address Change]. We are talking about adress change.

I am waiting for 7 days and there is no proper answer only *we have a lots of tickets right now*. What should I do with that info?

Thank you

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