Missing EUR Deposit, only less than half credited?? TICKET #359884

I submitted a SEPA deposit request for $19.5K EURO and subsequently transferred $9.5K EURO and $10K EURO.

You credit the $9.5K EURO and closed the deposit request as complete. Where is the other $10K EURO?

How do you just close a deposit request when the full amount hasn’t even been credited?