I had made a withdrawal of 39.07 Solana from Bitstamp on Jan. 3, 2024, 12:22 AM.

Bitstamp says the hash is as follows:- 


The destination wallet:-


Transaction ID: 313235079

But the solana never arrives at the destination wallet. Please urgently advise and revert. After not having received responds on 2 tickets (one email, one in-platform) I tried calling the customer support from the numbers provided but I only heard a machine saying that they want me to give customer rating and then hang up.

I really hope I need not escalate this with the regulators. I would appreciate an urgent resolution.




1 Comment

  1. Bitstamp-Domen on 29. April 2024 at 3:49

    Hi there, check your chat were you can find my reply.