***My Bitstamp account was professionally hacked!***

***I am writing today to seek help and to warn other people in the community. After 1 year in the crypto space, I had the first terrible crypto experience, and I am feeling left alone especially from Bitstamp.***

***On the 19th of January (5 days ago) at 8.50 am somebody broke into my account. At 9:10am all assets have been converted into BTC and the BTC amount sent from this BTC transaction: fb1574e25fb9f22c973baa65b25c7950d8b9108bcc851144b9c7047156f97889***

***To this bitcoin address: 14M5yo1yDpVoEdmzZukRZibKrjuNUjzUki***

***I am using 2FA, the 2FA key is safely stored offline. My phone was next to me on my desk. I am sitting alone in my office, and I changed my password one week ago and that can be seen in my activity history. I never tell anybody my password.***

***There are also no malwares on my phone. It has been checked by two technicians. Also, I have antivirus installed on my phone and I pay for it every month.***

***How is it possible that the hacker had made a withdrawal and that email was confirmed but I didn’t get any e-mail about this transaction, why is that so?***

***A few key facts:***

***1.*** ***2FA Password was only stored physically on my phone.***

***2.*** ***How somebody can disable my 2FA without any info.***

***3.*** ***Bitstamp password is only in my head***

***4.*** ***No Emails received to authorize transactions***

***5.*** ***No malwares on my phone***

***6.*** ***My phone was next to me all the time***

***7.*** ***I have never used my 2FA password in public***

***8.*** ***I froze my account immediately when I realized that I couldn’t log in.***

***Account was frozen 5 minutes later from Bitstamp.***

***9.*** ***My e-mail wasn’t hacked. It is without leaks.***

***10.*** ***I didn’t get any quality reply from Bitstamp.***

***I have no other explanation besides an unsafe system at Bitstamp.***

***The IP who was taking the action was not mine but this: IP:***

***Police have been informed.***

***If you know how I can get my money back, please help.***

***Bitstamp is no longer replying to my emails since 3 days ago.***


  1. Wurfi1 on 21. March 2022 at 11:45

    Oh, here you can answer where everybody can see it? Why your company didn’t answer to this guy when he send you an e mail?


  2. Bitstamp-Domen on 21. March 2022 at 11:45

    Sorry to hear that. Please note that our main priority has always been the safety of our clients’
    accounts; data and assets.
    We take great precautions around the security of our system and are constantly monitoring for any suspicious activities, however, you are responsible for maintaining the confidentiality of your account information, including your password, safeguarding your own cryptocurrencies, and all activity that takes places on your account.
    PM me more info so I can look into it and see if we can help in any way.


  3. Positive-Potential76 on 21. March 2022 at 11:45

    I tried to withdraw 8.2eth from my bitstamp account to deposit them in another platform Celsius. However after checking the Etherscan for detailed status, it was found there is a kind of “intermediary Bitstamp 2 address” receiving the 8.2eth instead.pls return my ETH!