6 days ago Ive purchased some ETH on Bitstamp to test it’s viability. Ive used the exchange back in 2018-2019 and had no issues. However, this time was extremely different.
Ive started the withdrawal process, quadruple checked my wallet address and proceeded to confirm the withdrawal process.
A couple minutes later, the status of the transaction changed to “finished” but my crypto has not arrived.
I then (multiple times) re-checked my receiving address on EtherScan and found no errors, aside from the curious fact that, Bitstamp sent my funds from another crypto exchange CEX.IO (Why? Do they not have hot wallets of their own?).
After a few hours of waiting ive contacted support and outlined my issue. This is currently Day 6 that their (probably non-existent) customer support have been ignoring me (the ticket is marked as “ACCEPTED” but never have been so much as touched by them).
Have they stolen my crypto or is there a chance that its just a mistake on their part?
Currently, im leaning towards the former, because all the other exchanges ive interacted with so far would at least reply and try to sort out an issue, none of them would flat out ignore me and play the role of a dead dog.
How can such a joke of an exchange be “regulated” and considered trustworthy?
It truly boggles the mind.
Any help or ideas would be greatly appreciated.
EDIT: To all the scammers who are flooding my DM’s:
Would you kindly go and f@ck yourselves – I haven’t been born yesterday.