Hi there, we have been using Bitstamp corporate account for over 2 years now and have been satisfied with your service so far. Earlier yesterday the withdrawals on our account were blocked without prior notification due to KYC which we already sent to you.

We sent all the documents needed yesterday morning just to make sure everything is in place and we didn’t miss out any KYC that you required, however we still didn’t receive a reply and withdrawals remain blocked. This is affecting our business internally on a higher scale, its first of the month and we need to issue payments to our partners and pay salaries. We like using Bitstamp but we need resolution of the issue to be pushed and resolved today as its affecting our business.

Escalate the urgency and push your support to re-instate account use so we can continue operating.

Ticket : BIT-1388656

Regards

Sylvie


Posted in Bitstamp Reddit

3 Comments

  1. Wurfi1 on 16. March 2022 at 11:36

    Stay away from this f…… company, i took all my money out because of too many stupid questions about from where and why i got my coins.

     


  2. Bitstamp-Domen on 16. March 2022 at 11:36

    Hi Sylvie! I’m sorry to hear about the trouble. I checked your case and I see that our team is looking into it at the moment. As soon as there’s an update, they will reach out to you over your open ticket.

    We apologize for any inconvenience this may have caused you.

     


  3. Zeratrem on 16. March 2022 at 11:36

    Hi OP. Have you resolved the issue? I’m looking for a place to set up a corporate account. From what I’m reading here it doesn’t seem very trustworthy.

    Probably it’s a good practice to use more then one corporate account to avoid issues when an exchange is ignoring the issue.